Emotions are unpredictable, which is why there’s no right or wrong way to grieve when a loved one unexpectedly passes away.

In 2011, a Russian mother was blindsided when a woman from the local hospital told her that her mother had passed away. Instead of breaking down in tears, she threw herself into planning the perfect funeral to honor her mother. However, when she went to collect the body for the ceremony, she was in shock by what the hospital staff had to say to her this time…